The varied ways we support our residents
A round-up of some of the practical ways we have supported residents across our extra care and retirement housing communities
Helping an avid reader to get back to her books
Maggie (pictured), a resident at Lapwing Apartments, is registered blind and when her book reader broke she was left frustrated with the hurdles she faced to get it fixed. The machine was under a year old and had already gone back twice. She was getting bounced back and forth by two different companies, and after being without it for over a month, she was informed that they would picked it up one day to have a look at it. But they didn’t show up to collect it.
So, our Care Manager stepped, contacted the company on Maggie’s behalf to make a complaint and demand a replacement reader be sent out immediately. Maggie was delighted with the resulting new machine: “Thank you, you have changed my life again.”
Support with digital access
As we get older, accessing digital services can become more difficult. When one of our residents struggled to set up his banking app, the stress and frustration started to get him down. Our Scheme Manager leapt to the rescue, supporting him with contacting his bank to set up reminders that help him differentiate between password and passcode, and to let him know he needs a little more time to access his accounts. Our resident can now access his bank app, and was so happy he jumped for joy!
Unlocking the support residents need
When one of our retirement living residents started to lose his eyesight one of the first issues he faced was finding the keyhole to unlock his door. Determined to find a solution, our Scheme Manager scoured the internet and discovered a guide that fixes to the lock and makes it much easier to get the key in the hole. Our resident is delighted that such a cheap fix can help him retain his independence and this great little solution has now been shared with all our Scheme Managers in case any other residents face the same issue. It’s the little things that can make a huge difference.
Getting residents the care they need
As part of our process for welcoming new residents to retirement living we will discuss your needs with you, and your family, if you wish, at your settling in visit. One new resident was identified as needing a little extra help just to cope with day to day life. A quick phone call led to an assessment with Gemma from our Care team, and the resident now has a daily 30 minute call from one of our brilliant Care Workers just to make sure she is coping OK. The resident is delighted with the extra help, and her daughter can relax knowing Mum is in good hands.
Working as a team to get results
Everything happens at once! While one of our Scheme Managers was waiting for an ambulance with a resident who had taken a fall, two other emergencies came in – an escaped dog and a water leak! Once the paramedics arrived, the Scheme Manager was able to reunite the dog with her relieved owner. And fortunately, our Scheme Gardener was on hand to support the resident with leak to turn off the water supply and mop her kitchen. That’s the great thing about living in a Cross Keys Care home – there’s a whole team behind the scenes to support you and our colleagues, no matter what the situation!
The plumber came out to resolve the leak, our fallen resident is now recovered and the dog is back home. All in a days work at Cross Keys Care!